Refunds & Quality

1. Likeness and artistic composition

Our calendars celebrate her through bespoke cinematic scenes rendered by our cutting-edge generative system. We guarantee the framing, scene composition, and physical print craftsmanship of every calendar we produce. Because each month is an artistic interpretation produced by our generative technology, we do not guarantee 100% identical facial replication.

Your complimentary cover preview provided an exact demonstration of how our system renders likeness and features before purchase. Approving your preview and completing your order confirms your acceptance of this artistic style. Refunds are not issued on the basis of physical likeness, personal preference, or artistic interpretation. If a month contains a severe rendering defect (such as missing limbs or an entirely incorrect scene), our team will review the artwork for a digital re-render.

2. Damaged or defective parcels

If your calendar arrives physically damaged, stained, or torn during courier transit, please email photos of the packaging and calendar to our support system within 30 days of delivery. Upon verification, we will immediately produce and dispatch a complimentary reprint. Because our products are custom-manufactured, free reprint is our standard solution for shipping damage. A refund is offered only if a reprint is not possible or if the replacement also arrives damaged.

3. Our guarantee

If your calendar has a genuine quality problem, contact us and we will make it right. For printing defects or damage in transit, a free reprint is always the first solution.

4. Returns for personalized items

Because every calendar is made just for you, we can’t accept returns because you changed your mind once production has started. This doesn’t affect any rights you have under applicable law.

5. Quick cancellations

Contact us as soon as possible. If production has not started, we will reasonably try to cancel or correct the order. Once personalized production begins, cancellation may no longer be possible.

6. Human quality review

A person reviews all thirteen images before printing. We check for obvious generation errors and production suitability, while recognizing the artistic variation described in our Terms & Conditions.

7. Tell us about a problem

Please let us know within 30 days of receiving your order, when possible, so we can look into it quickly. This doesn’t shorten or remove any longer period you’re entitled to under applicable law.

8. Problems we cover

Contact us about defects, transit damage, an error against the approved order, incorrect quantity, missing items or a package that hasn’t arrived.

9. What we may ask for

Please include your order number, a clear description, and clear photos of the calendar, packaging, shipping label and damage where relevant. We ask only for evidence reasonably needed to assess the issue.

10. Normal variation

Small differences in color between screens and print, minor trimming variation, and reasonable artistic differences in clothing, pose, lighting, environment or likeness aren’t necessarily defects. They don’t limit your remedies if the product is actually defective.

11. Available solutions

Depending on the issue, we re-render the artwork or reprint your calendar. A refund applies only when a reprint is not possible or the reprint also arrives damaged. Any additional remedies available to you under applicable law still apply.

12. Lost packages

Estimated delivery is 2–5 business days, with free tracked shipping across the US. We will check tracking and work with the print and delivery providers. If a package is confirmed lost, we will provide an appropriate replacement or refund in line with your rights.

13. Address and delivery issues

We may charge reasonable costs for redelivery or replacement where the address supplied was wrong, access information was missing, or a package was unclaimed or refused. We will assess each case fairly and this does not affect remedies for our error or a covered failure.

14. Later damage

We are not responsible for damage caused after delivery by misuse, unsuitable hanging, moisture, heat, alteration or ordinary wear. Manufacturing faults remain covered as required by law.

15. How refunds are paid

Approved refunds are returned to the original payment method. Processing time after approval depends on Shopify, the payment provider and your financial institution.

16. Your legal rights

You may have rights under federal and state consumer protection laws that can’t be waived. The remedies in this policy are in addition to those rights.